Operations
Gelo Cruz
Operations Lead
Gelo Cruz joined Moreland Insurance as a Customer Service Representative in December 2021 and promoted to Client Support Lead in June, 2023. Today, as Operations Lead, Gelo is the backbone of the agency's day-to-day operations: he administers its core systems, serves as the frontline operational contact for Personal Lines carriers, and builds the process documentation and automations that help a small team deliver at a high level.
Prior to joining Moreland, Gelo gained valuable experience in the call center industry, where he spent over 5 years specializing in billing and consistently providing exceptional quality service. Following his tenure in the call center industry, Gelo ventured into online teaching, specifically teaching English as a Second Language (ESL) to Korean and Japanese students. During his three years as a team leader, Gelo demonstrated strong leadership skills and achieved remarkable results.
Originally from Angeles City, Philippines, Gelo has an optimistic outlook on life. He is passionate about music, nature, and traveling.