Client Service

• • Manage client projects and processes
  • Meet goals and objectives for achievement of service level and contractual agreements
  • Assist with day-to-day service issues and concerns, such as eligibility, claim and billing issues
  • Present certain deliverables during client meetings
  • Adhere to and support continual improvement of best practices, account management responsibilities and documentation standards, keeping management apprised of progress and risks, and executing the function efficiently, accurately, and timely as relates to our client relationships

Vendor/Carrier Evaluation

• Prepare data required for competitive marketing process, draft, collect and analyze vendor responses, conduct basic vendor negotiations, prepare marketing report, participate in delivery of results to the client

Financial Analysis and Reporting

• • Prepare cost exhibits to support market evaluations, monthly claims analysis, budget reconciliations, provide underwriting support, data entry, renewal management

Benchmark Analysis

• • Perform market comparisons on plan design components and cost

Project Management

• • Track many open issues, communicate thoroughly with clients and vendors to ensure a common understanding of each issue, where an issue stands at any given time, and ultimately how each issue is resolved
  • Peer review analyst’s and colleague’s work, including basic financial analyses

Vendor Management

• • Maintain relationships with various insurers and vendors while staying abreast of new vendor capabilities and products